Yesterday my fiber went out for a few hours. I called imediately, they gave me a help ticket and sent a tech. i found the issue was neighborhood wide. It was resolved a few hours later without the tech. Tech shows up in late afternoon. Because I had a ticket he needed to verify it was fixed. Fine. He need to pic the ONT and upload it to the case. After verifying him, I said ok. He sees the ONT and says corp want all the mounts like this changed to this new improved one, that is slim line. Fine.
before;
after:
What brainiac thought this was better with all the wires exposed for pets and kids to mess up?!? It still takes up the same amount of space.
i complained right away. He said they wouldn’t allow the pic with the old Mount. Ok, I get it, he doesn’t make the rules. He gets the pic. I told him he couldn’t take the old Mount which I had scooped up. he said fine and agreed it was a downgrade. He left and I promptly put it back how it was.
Wade
The only strategic difference I found was the ONT is harder to remove from the new mount.
Justification or the attempt to justify spending 1 hour on a ticket VS 5 mins.. Bet he hit up the Del Taco just after and called it a day..
Too funny. 😂 I wonder why they are insisting that the old mounts get changed out.
Typical. :)